Refund policy
Return & Refund Policy
We offer a 30-Day Money-Back Guarantee so you can shop with confidence.
1. Refund Timeframe
- You may request a full refund within 30 days from the date of delivery if you are not satisfied with your purchase.
- Requests beyond 30 days will be evaluated on a case-by-case basis.
2. Refund Eligibility
- Items must be in their original condition (undamaged, unused, with original packaging, accessories, and gifts).
- Certain custom or digital products may not be eligible for the Money-Back Guarantee; any exceptions will be clearly stated on the product page.
3. Refund Process
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Contact our support team via email:
support@shufcard7.com - Provide your order number, purchase details, and a brief reason for the return.
- We will respond within 1-2 business days with return instructions or alternative solutions.
- Once we receive the returned item, refunds will be processed within 3-5 business days.
4. Refund Method
- Refunds will be returned via your original payment method (credit card, PayPal, Shopify Payment, etc.).
- A confirmation email will be sent once the refund is completed.
5. Shipping Costs
- If the return is due to a product defect or our shipping error, we will cover all return shipping costs.
- Returns for personal reasons require the customer to cover the shipping cost (unless otherwise stated).
6. Contact Us
If you have any questions, please contact: support@shufcard7.com